Leading with Emotional Intelligence

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Delivery Type

Delivery Type: Classroom Training

Course Dates

Days: Saturday – Monday – Tuesday Dates: 20, 21, and 22 July

Overview:

Emotional Intelligence (EI) is a crucial skill for managers who aim to lead effectively in today’s fast- paced, dynamic work environments. As leaders, the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others, is essential for driving team success, fostering collaboration, and maintaining a positive organizational culture.

Why Emotional Intelligence Matters?

  • Improved Employee Retention: Research indicates that organizations with emotionally intelligent leaders see a 70% higher employee retention rate, a direct result of better relationships and trust-building within teams.
  • Increased Employee Inspiration: Employees with high emotional intelligence report being 50% more inspired by their work, which translates into greater engagement and
  • Higher Productivity: Organizations that invest in developing EI in their teams experience a 40% improvement in productivity, underlining the strong link between EI and business
  • Conflict Resolution: High EI helps employees navigate difficult conversations and resolve conflicts with empathy and tact. In fact, workplaces with a focus on EI report up to 70% fewer conflicts among employees.
  • Enhanced Customer Satisfaction: Employees with strong emotional intelligence are more adept at reading customer emotions and handling sensitive situations, leading to a 20-25% increase in customer satisfaction.
  • Reduced Stress and Burnout: High EI individuals are better at managing stress and preventing burnout, helping to maintain well-being in high-pressure This leads to 30% lower employee stress levels and increased retention rates.

This Workshop is specifically designed for Managers and Leaders. It focuses on equipping leaders with the tools to develop self-awareness, self-regulation, social awareness, and relationship management. Through practical, interactive techniques, this program enhances communication, conflict resolution, and team dynamics—empowering leaders to create positive, collaborative, and high-performing teams.

Brightn is your trusted partner in Talent Development, helping organizations navigate complexity and achieve measurable performance improvements.

Targeted Competencies:

  • Self-Awareness
  • Conflict Resolution
  • Self-Regulation
  • Relationship Building
  • Empathy
  • Team Collaboration
  • Emotional Control
  • Active Listening

Organizational Impact:

  • Improved Communication: Employees with high EI communicate more effectively, fostering clearer and more efficient interactions.
  • Better Conflict Management: EI-equipped employees handle conflict with greater ease, leading to fewer disruptions and smoother team dynamics.
  • Enhanced Leadership and Management: Leaders who use EI strategies are more effective at motivating teams, improving morale, and driving results.
  • Increased Employee Engagement: High EI leads to stronger relationships and higher levels of engagement, reducing turnover and absenteeism.
  • Better Decision-Making: Emotional intelligence helps employees make more rational, empathetic decisions, improving both individual and organizational performance.
  • Positive Work Environment: By fostering empathy, EI promotes a supportive and inclusive work culture, reducing workplace stress.
  • Stronger Team Dynamics: Teams with high EI have greater collaboration and synergy, leading to better performance and outcomes.
  • Improved Customer Relations: Employees with high EI interact more effectively with clients, leading to higher customer satisfaction and retention.

Learning Objectives:

By the end of this training, participants will be able to:

  • Understand the four main components of EI and their relevance in the workplace.
  • Analyze and manage personal emotions effectively, particularly the pressure situations.
  • Improve interpersonal relationships by identifying and responding to others’ emotions with empathy and clarity.
  • Apply EI strategies to effectively manage conflict and navigate difficult conversations.
  • Use EI techniques in workplace scenarios to improve collaboration and team dynamics.
  • Recognize how emotions impact behavior and decision-making in various work.
  • Develop strategies for regulating emotions during challenging situations.
  • Utilize active listening and empathy to strengthen relationships and communication.
  • Demonstrate how EI can be applied in scenarios such as stress management, diversity, and handling difficult conversations to promote conflict resolution.
Brightn is your trusted partner in Talent Development, helping organizations navigate complexity and achieve measurable performance improvements.

Workshop Outline:

Module 1: Introduction to Emotional Intelligence (EI)

  • Definition and importance of Emotional Intelligence
  • Overview of the four components of Emotional Intelligence
  • How EI contributes to personal and organizational success

Module 2: Self-Awareness

  • Self-Awareness formula
  • DISC Model
  • Recognizing and understanding your emotions
  • The role of self-awareness in decision-making and leadership
  • Techniques to develop your Self-Awareness
  • Understanding personal triggers

Module 3: Self-Regulation

  • Understand the impact of emotions on behavior and performance.
  • Manage personal emotions effectively in various situations.
  • Distinguish between proactive and reactive behavioral responses.
  • Utilize strategies to cope with stress and anxiety effectively.
  • Develop resilience and self-regulation techniques in challenging situations.
  • Maintain composure and focus during high-pressure circumstances.
  • Apply techniques to regulate and control emotional responses under stress.

Module 4: Self-Motivation

  • Elements of Self-Motivation: Core factors that fuel personal drive.
  • Types of Motivators: Internal and external motivation sources.
  • Boosting Self-Motivation: Techniques to elevate motivation levels.
  • Maintaining Self-Motivation: Strategies for long-term motivation.

Module 5: Social Awareness and Empathy

  • Recognizing emotions in others and understanding their perspectives.
  • Developing empathy to strengthen relationships and improve team collaboration.
  • How to read non-verbal cues and respond appropriately to others’ emotions.

Module 6: Relationship Management

  • Types of relationships and their dynamics.
  • How to build positive relationships through emotional intelligence.
  • Understand the PERMA Model for well-being
  • How to apply the Johari Window for self-awareness and feedback.
  • Effective communication and conflict resolution techniques.
  • Strategies for creating a cooperative and inclusive work environment.

Module 7: Applying EI to Difficult Situations

  • Conflict resolution through emotional intelligence
  • Constructive feedback in challenging conversations
  • Emotional regulation in stressful workplace scenarios
  • Inclusion and diversity in the workplace
  • How emotions influence decision-making

Module 8: Healthy Workplace – Implementing EI Skills for Managers

  • Emotional intelligence in team collaboration
  • Strategies for enhancing EI skills in leadership
  • Applying EI to improve team decision-making process
  • Healthy workplace environment for well-being and productivity
  • Building trust and rapport through empathetic leadership
  • Encouraging open communication and emotional transparency

Who Should Attend?

This workshop will greatly benefit:

  • Managers and Directors
  • Section Heads and Supervisors
  • Project Managers and Coordinators
  • Team Leaders and Engineers
  • Operations and HR Managers
  • Customer Service Managers
  • Sales and Marketing Managers
  • Finance and IT Managers

Training Methodology:

This practical training uses a variety of proven adult learning techniques, including:

  • Instructor-Led Sessions: Engaging sessions to introduce the desired concepts.
  • Case Studies: Real-world scenarios to apply financial concepts in practical settings.
  • Group Exercises: Activities that encourage teamwork and problem-solving.
  • Hands-On Simulations: Practical exercises for participants to apply concepts in a controlled environment.
  • Q&A Sessions: Opportunities for participants to engage with instructors.
  • Assessments: Periodic evaluations to reinforce learning and track progress.

Delivery Type

Delivery Type: Classroom Training

Course Dates

Days: Saturday – Monday – Tuesday Dates: 20, 21, and 22 July

FAQ

  • How can I register for a public training course?
    Via our website or by emailing info@brightn-td.com. A training expert will contact you to assist with the next steps.
  • Will I receive a certificate?
    Yes, participants who complete the course will receive a certificate of completion.
  • What’s the batch size for public courses?
    Typically up to 15 participants per batch (subject to change by course).
  • Do you offer installment payments?
    Yes, you can pay in up to three installments.
  • Do you offer course materials?
    Yes, we provide both hard and soft copies of the training materials.
  • What’s included in the training fee?
    Training Sessions, Materials, Certificate, and Daily tea/coffee breaks.
  • Is there a discount for group registrations?
    Discount schemes are available for multiple registrations.
  • Is this course theoretical or practical?
    The course is highly practical, with real-world examples, case studies, and interactive exercises.
  • Can this be customized for in-house training at my company?
    Yes, the course can be tailored to meet the specific needs, industry context, and strategic goals of your company.

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All Rights Reserved (C) 2025 Brightn Consulting and Talent Development

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