The Professional Manager Diploma

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Delivery Type

Classroom Training

Course Dates

August – September

Overview:

In today’s fast-paced and ever-evolving workplace, managers must be equipped with a broad range of skills to lead effectively, build high-performing teams, and deliver results. The Professional Manager Diploma is a comprehensive, skills-based training program designed to develop well-rounded, confident, and capable leaders.

Spanning four focused workshops, this diploma empowers participants with critical capabilities in:

  • Emotional Intelligence & Communication – to build self-awareness, manage relationships, and handle conflict effectively.
  • Leadership Development – to lead with confidence, coach teams, and foster high performance.
  • Planning & Organizational Skills – to manage time, projects, and stakeholder expectations with precision.
  • Interpersonal Development – to delegate effectively, solve problems strategically, and make sound decisions under pressure.

Each workshop combines practical tools, real-world case studies, and interactive learning experiences to ensure deep understanding, behavioral transformation, and long-term retention. By the end of the program, participants will be ready to step confidently into managerial roles or enhance their current leadership impact within their organizations.

Brightn is your trusted partner in Talent Development, helping organizations navigate complexity and achieve measurable performance improvements.

Targeted Competencies:

  • Emotional Intelligence
  • Problem-Solving
  • Conflict Management
  • Decision-Making
  • Team Building
  • Project Management
  • Planning & Organizing
  • Stakeholder Engagement

Organizational Impact:

Stronger Leadership Pipeline: Managers develop critical leadership competencies, preparing them for greater responsibilities and succession planning.
Improved Team Performance: Trained managers build high-performing teams through better motivation, collaboration, and coaching.
Greater Employee Engagement: Emotionally intelligent leaders foster positive work environments that boost morale and retention.
More Effective Conflict Resolution: Managers address and de-escalate conflict quickly, reducing disruptions and improving team dynamics.
Increased Accountability: Clear delegation and structured follow-through ensure tasks are completed efficiently and on time.
Stronger Decision-Making: Managers make faster, more confident decisions based on structured thinking and risk analysis.
Improved Time and Project Management: Teams benefit from clearer priorities, better scheduling, and more consistent delivery of outcomes.

Learning Objectives:

By the end of this diploma, participants will be able to:

  • Demonstrate emotional intelligence by managing personal emotions and responding effectively to others.
  • Communicate with clarity and influence across diverse organizational levels.
  • Navigate and resolve workplace conflicts with professionalism and empathy.
  • Apply core leadership principles to guide and inspire individuals and teams.
  • Build and manage high-performance teams that align with organizational goals.
  • Coach team members for continuous growth and improved performance.
  • Organize tasks and priorities effectively to optimize time and resources.
  • Plan and manage projects with a structured, goal-oriented approach.
  • Engage and influence stakeholders to ensure alignment and support for initiatives.
  • Delegate responsibilities clearly and hold team members accountable for results.
  • Analyze problems systematically and develop creative, practical solutions.
  • Make sound decisions under pressure, balancing risk, impact, and available information.

Workshop Outline:

Workshop 1: Emotional Intelligence & Communication

Module 1: Emotional Intelligence

  • Understanding Emotional Intelligence
  • The five domains of Emotional Intelligence
  • Managing emotions under pressure
  • Developing emotional resilience
  • Empathy in leadership and team settings

Module 2: Communication with Influence

  • Elements of persuasive and assertive communication
  • Adapting communication styles to different audiences
  • Non-verbal communication and active listening
  • Building trust and credibility through communication
  • Influencing without authority

Module 3: Conflict Management

  • Understanding conflict triggers and types
  • Conflict resolution models (e.g., Thomas-Kilmann)
  • Turning conflict into collaboration
  • Managing difficult conversations professionally
  • Mediation and de-escalation techniques

Workshop 2: Leadership Development

Module 1: Management Foundation

  • The manager’s role in modern organizations
  • Key differences between managing and leading
  • Foundational leadership theories and styles
  • Building credibility and trust as a leader

Module 2: Leadership in Action

  • Translating vision into execution
  • Adaptive leadership in dynamic environments
  • Leading by example and empowering others
  • Practical tools for leading through change

Module 3: Building High-Performance Teams

  • Stages of team development (Tuckman model)
  • Defining roles, responsibilities, and performance standards
  • Creating psychological safety and team cohesion
  • Motivating diverse personalities and skill sets

Module 4: Effective Coaching for Managers

  • Coaching vs. mentoring vs. managing
  • The GROW model and other coaching frameworks
  • Providing developmental and performance feedback
  • Creating a culture of growth and accountability

Workshop 3: Planning & Organizational Skills

Module 1: Planning and Organizing

  • Setting goals and aligning tasks with business priorities
  • Time-blocking and workload balancing
  • Identifying bottlenecks and improving workflow

Module 2: Project & Time Management

  • Project phases, milestones, and deliverables
  • Managing deadlines and competing priorities
  • Using tools like Gantt charts and Agile boards
  • Time management frameworks

Module 3: Stakeholder Management

  • Identifying and analyzing stakeholders
  • Communication strategies to engage stakeholders
  • Managing expectations and resolving misalignment
  • Gaining buy-in for initiatives and change

Workshop 4: Interpersonal Development

Module 1: Delegation and Accountability

  • The art of effective delegation
  • Matching tasks to team capabilities
  • Ensuring clarity and follow-through
  • Creating a culture of ownership and results

Module 2: Problem Solving

  • Problem identification and root cause analysis
  • Creative thinking techniques
  • Decision trees and prioritization tools

Module 3: Decision Making

  • Decision-making models
  • Balancing speed, risk, and information in decisions
  • Leading decision-making under pressure
  • Avoiding cognitive biases in managerial choices

 

Who Should Attend?

This Diploma will greatly benefit:

  • Managers and Directors
  • Section Heads and Supervisors
  • Project Managers and Coordinators
  • Team Leaders and Engineers
  • Operations and HR Managers
  • Customer Service Managers
  • Sales and Marketing Managers
  • Finance and IT Managers

Training Methodology:

This practical training uses a variety of proven adult learning techniques, including:

Instructor-Led Sessions: Engaging sessions and discussions to introduce the desired concepts.
Case Studies: Real-world scenarios to analyze and apply financial concepts in practical settings.
Group Exercises: Collaborative activities that encourage teamwork and problem-solving.
Hands-On Simulations: Practical exercises for participants to apply concepts in a controlled environment.
Q&A Sessions: Opportunities for participants to clarify doubts and engage with instructors.
Assessments: Periodic evaluations to reinforce learning and track progress.

Delivery Type

Classroom Training

Course Dates

August – September

FAQ

  • How can I register for a public training course?
    Via our website or by emailing info@brightn-td.com. A training expert will contact you to assist with the next steps.
  • Will I receive a certificate?
    Yes, participants who complete the course will receive a certificate of completion.
  • What’s the batch size for public courses?
    Typically up to 15 participants per batch (subject to change by course).
  • Do you offer installment payments?
    Yes, you can pay in up to three installments.
  • Do you offer course materials?
    Yes, we provide both hard and soft copies of the training materials.
  • What’s included in the training fee?
    Training Sessions, Materials, Certificate, and Daily tea/coffee breaks.
  • Is there a discount for group registrations?
    Discount schemes are available for multiple registrations.
  • Is this course theoretical or practical?
    The course is highly practical, with real-world examples, case studies, and interactive exercises.
  • Can this be customized for in-house training at my company?
    Yes, the course can be tailored to meet the specific needs, industry context, and strategic goals of your company.

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